September 5, 2008 · 1 Comment
CHICAGO, IL – Senator Barack Obama issued the following statement today in support of passenger service workers at airports throughout California: “I stand with the airline service workers who temporarily went on strike at Los Angeles International Airport last week. The demands they’re fighting for aren’t unreasonable – access to health care, adequate training, proper [...]
August 28, 2008 · Leave a Comment
Click HERE to send a fax to the CEOs of major airlines and tell them IT'S TIME FOR DIGNITY AND RESPECT!
“I make the state’s minimum wage and was forced into homelessness for most of last year,” Dwayne Green, a subcontracted airline service worker based in San Jose, California, said. With its customer satisfaction ratings lingering at all-time lows and its workers struggling with inadequate training and compensation to deliver quality services, the airline industry clearly has a problem….
August 19, 2008 · Leave a Comment
The Wall Street Journal, in an August 12th piece by Heidi N. Moore, sums up the real problems in the airline industry succinctly. And if you guessed rising oil prices, you’re only seeing part of the picture.
Ms. Moore explains: “Rising oil prices, of course, hurt the airline industry, but those stratospheric costs also provided a sort of cloud cover for the industry’s essential dysfunction. Intense competition, labor disputes, absentee parenthood from Washington regulators – all have combined to put the industry in a position that requires deeper thought.”
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How WAS your flight? Whether it’s lost baggage, delays, or customer service, this is the place for airline passengers to share their experiences with airlines and air travel. Read what other passengers have said, and submit your own story here. Plus, help How Was Your Flight by completing a passenger survey to tell us about your experience with an airline or airport.
Click here to go to the Passengers Page.
2008 has been a busy year for U.S. commercial airlines. Mergers, cutbacks, massive flight cancellations, and safety inspection scandals have rocked the airline industry in the past few months. As jet fuel costs, and the fuel surcharges paid by passengers, keep climbing, airline performances and customer ratings are at all-time lows.
Be sure to visit How Was Your Flight? for all the latest news on airlines and air travel.
Airline employees have, in many cases, carried the airlines through tough financial times by having their pay and benefits slashed. Airlines are also increasingly subcontracting out jobs in an effort to keep labor costs even lower. Remember the skycap that took your bags, or the wheelchair attendant who helped you through the airport? Most of the people who assist you at the airport and keep your planes clean and safe are subcontracted out by airlines. Read what airline employees and subcontracted workers have to say about their working conditions, and share your own story with us.
Click here to go to the Employees Page.
Knowledge is power! Know your rights as airline passengers, look up passenger organizations and airline contacts, and read what industry bloggers have to say. Ready to take action and do something about your flying conditions? Find out how to file a formal complaint, and more.
