Delays for American Airlines Passengers
May 16, 2008 · Print This Article
According to the Air Travel Consumer Report, released by the Department of Transportation, American Airlines and its subsidiary, American Eagle, rank among the bottom 5 of US carriers for flight delays, coming in at 17 and 16, respectively, beating out only US Airways, Comair, and Atlantic Southeast.
Source: Air Travel Consumer Report, p. 5. (2008)
Perhaps not coincidentally, American Eagle Airlines ranked 13, with 1.17 complaints per 100,000 enplanements, while American Airlines ranked in the bottom 5 at 17, with 1.65 complaints per 100,000 enplanements.
Out of those consumer complaints filed with the DOT, there were 58 disability-related complaints between American Airlines at 50 and American Eagle at 8. They fared just slightly worse than Delta, which had 53, and slightly better than United, which had 64.
photo credit: Cubbie_n_Vegas
I jsut returned from what was a trip of a lifetime and it was utterly ruined by American airlines and Americnn Eagle. It is hard to believe that a company this incompetent can stay in business.The lost my firearm for the hunnting trip and I didnt get it in time to even use it on the trip. The lost all of our bags, for six passengers, on our return tirp. The employess in Toronto were muslims, could hardly speak English, and acted as if they didnt care to help us at all. If I ever fly American Airlines again, it will surely be a case of dire necessity. If I had the resources, I would try to recoup some of the monatary expenses I incurred due the the ineptness of this pitiful intity.
We have just returned from a cruise to Alaska that American Airlines managed to make one of the most worse vacations of our lifetime. We were to fly out of Little Rock, Ar at 7am on 7-13-09 and catch a connecting flight to Vancouver, BC, Canada from Dallas/Ft Worth at 10am on 7-13-09. The flight from Little Rock was delayed due to mechanical problems until 10am which causes us to miss our flight out of Dallas at 10am. The flight from Little Rock arrived at 11am and the last flight from Dallas left at 10;45am. The American Airlines personnel in Little Rock and Dallas were the rudest people we encountered on the entire trip. They would not try to help at all and said it was our fault for not booking further ahead. We had booked this way because the cruise line had assured us that we would receive rioirty from the air line and that the airline would insure that we arrived in time for the cruise We were told that their only responsibility was to get us to Vancouver and if we missed the cruise it was our problem. When we finally arrived in Vancouver we were treated totally different. They tried to make sure that we were treated humanly and that we got to our destination as fast as possible. They saw that we were put up in a hotel and fed and that we arrived in time to catch the cruise ship at one of its destinations. The flight after the cruise was also a disaster. We were to fly out of Anchorage at 9pm but the flight was delayed until after 12am. because the pilot had to be off duty for so many hours before he could fly again. Luckily for us the flight from Dallas to Little Rock was again delayed so we were able to arrive at Little Rock only 2 hours late. I have no doubts that American Airlines is in severe financial distress. With management like this there is no way they can do anything but fail. My only concern is that with the way this is mismanaged it is only a matter of time before they have a major air crash due to either mechanical failure or pilot error due to shortage of pilots because they are trying to save money by not hiring enough pilots. They definitely put the saving of money and making a profit above passenger safety.
I am glad I have to fly less than once per year in my lifestyle. We flew to San Francisco for a week’s vacation and our United flights to San Francisco were both delayed on takeoff and the seats wereceived were not the seats we requested on either portion of the flight. But even worse was the flight back on American! The first leg was delayed 90 minutes due to mechanical issues and as we sat in the San Francisco terminal, 6 other flights were delayed takeoff due to mechanical issues. Again we did not get the seating arrangements we requested and literally had to run to make the second leg of our flight and then sat on the ground due to a fuel leak for 40 minutes. We had zero issues with baggage claim but it makes you wonder what foreign visitors first impression of the United States must be with this sort of service from our branded airlines? I have much empathy for those of us who must fly frequently and be subjected to this abuse. I have no sympathy for the airlines or the car manufacturers in America. They both have no concept of customer care or concern