Delays for American Airlines Passengers

According to the Air Travel Consumer Report, released by the Department of Transportation, American Airlines and its subsidiary, American Eagle, rank among the bottom 5 of US carriers for flight delays, coming in at 17 and 16, respectively, beating out only US Airways, Comair, and Atlantic Southeast.

Source: Air Travel Consumer Report, p. 5. (2008)

Perhaps not coincidentally, American Eagle Airlines ranked 13, with 1.17 complaints per 100,000 enplanements, while American Airlines ranked in the bottom 5 at 17, with 1.65 complaints per 100,000 enplanements.

Out of those consumer complaints filed with the DOT, there were 58 disability-related complaints between American Airlines at 50 and American Eagle at 8. They fared just slightly worse than Delta, which had 53, and slightly better than United, which had 64.

photo credit: Cubbie_n_Vegas