Worst On-Time Performance
1. American Airlines (68.8%)*
2. United Airlines (59.3%)
3. Comair (63.4%)
4. JetBlue Airways (64.9%)
5. American Eagle (65.7%)
6. Mesa Airlines (67.3%)
7. Continental Airlines (67.4%)
8. Northwest Airlines (67.6%)
9. ExpressJet Airlines (68.5%)
10. Delta Air Lines (72.9%)
11. Frontier Airlines (74.3%)
12. Airtran Airways (74.6%)
13. Southwest Airlines (76.3%)
14. US Airways (76.3%)
15. Atlantic Southeast Airlines (77.3%)
16. Alaska Airlines (77.8%)
17. Skywest Airways (77.9%)
18. Pinnacle Airlines (80.5%)
19. Hawaiian Airlines (92.2%)
*percent of arrivals on time
(Source: Department of Transportation, Air Travel Consumer Report for June 2008)
Most Consumer Complaints
1. United Airlines*
2. US Airways
3. Delta Air Lines
4. Comair
5. American Airlines
6. Mesa Airlines
7. Continental Airlines
8. Frontier Airlines
9. AirTran Airways
10. Northwest Airlines
11. Hawaiian Airlines
12. Pinnacle Airlines
13. JetBlue Airways
14. Alaska Airlines
15. American Eagle Airlines
16. Atlantic Southeast Airlines
17. ExpressJet Airlines
18. Skywest Airlines
19. Southwest Airlines
*ranking based on the rate of complaints per 100,000 passengers
(Source: Department of Transportation, Air Travel Consumer Report for June 2008)
How Many AA Passengers Had Mishandled Baggage?
According to the Department of Transportation’s Air Travel Consumer Report, American Airlines ranked 11th out of all US airlines, with 7.25 reports of mishandled baggage per 1,000 passengers. American Eagle, an American Airlines subsidiary, ranked at the bottom at 20th, with 13.55 reports per 1,000 passengers.
