American Airlines baggage meltdown
July 31, 2008 · Print This Article
American Airlines made headlines at New York’s JFK Airport this week when a “software glitch” crippled the airline’s baggage handling system. This baggage meltdown left thousands of passengers without their luggage.
Click HERE to view a picture of the baggage meltdown and read more.
photo credit: Marcin Wichary
On 5/22/09 I flew from JFK (flight 1193) to Montego Bay, Jamaica. I checked in two suitcases at JFK with tags and when I got to Montego Bay , bay 6, only 1 suitcase was located. When I went to find out, there was a line of people from my flight also looking for lost luggage. The flight was a direct flight from NYC to Jamaica. What happened to my suitcase? Also, someone went through my husband’s luggage removing articles of clothing and toiletries. They also removed some of my grandson’s toiletries that were specially packed because of allergies! I had new clothes because I came to attend a wedding in Montego Bay. Now I have no clothes. How can I be compensated? This is frustrating and expensive. I would have taken a connecting flight. I deliberately took a direct flight in an effort to avoid this.