Stranded on Tarmac (Delta Flight 4)

Delta Flight 4 from LHR to JFK departing at 8:45 GMT arrived into JFK on 8/2 at 3:30. Below is the letter I wrote to Delta about the ordeal and their abysmal reply.

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August 3, 2008

Dear Delta,

Cannot tell you how disappointed I am with the way flight 4 on August 1 (moving to include August 2nd) has been mismanaged. Since we made the news, you may have heard about the 24 hour journey between LHR and JFK with an uninterrupted 20 hours of aircraft confinement at one point (between 7:45 am GMT or 2:45 am ET and 10PM ET, with a stay at Boston Logan until 2 am on 8/2 and ultimately arriving around 3:30 am into JFK).

Let me summarize the highlights:
3 mechanical problems
3 crew changes (2x with unavailable crews)
1 weather delay
2 refueling
1 diversion [Read more]

Need Oxygen on an American Airlines Flight

I had a nightmare experience flying on an American Airlines flight in July of 2003 from San Antonio to Dallas and then from Dallas to Phoenix. I am on oxygen. I can’t be off of it at all, not for 5 minutes. I paid the extra money to have their tanks for the flight since they wouldn’t let me bring my own. They assured me they would include extra tanks in case the flight was delayed for some reason.

Problem #1 – they would not supply oxygen to be used in the terminal during layover in Dallas. I had to [Read more]