American Airline Flight 647 (June 9, 2008)

My seven year old son and I were schedule to fly on June 9, 2008 with American Airline on flight 647 departing at 1:25 pm from JFK to San Juan. I arrived an hour and half early to confirm my fly tickets. Once i was in line an American Airlines worker that was directing the line took us out of the short line and sent us to another line. Once I was there we waited for at least twenty minutes.

When it was time to confirm my ticket on the computer scanner. the supervisor told us that we were to late to get on that plane. I told her how can that be possible, if we’ve been standing in line since 12 o’clock and we were taken out of one line and sent to another one. Then, she sent us back to the line that we were in the first place. when we finally got to the desk to confirm the ticket. The lady that was attending us said that the plane was full and that i was not going to be able to board. I tried to explain her how they had us running around from one place to another. She said if you got here at 12:00, the supervisor was supposed to let you on the plane. She said that i did not had to come back to the same line again. We tried to talk to her so that she can put us on the flight and send the luggage later but she said no. So she schedule us for a flight that was seven hour later.

My seven year old son and i had to wait seven hours in the airport. We had to sit for seven hours on uncomfortable chairs and very unprepared for the condition. My son did not had his toys to play with or anything that could entertain him for the rough seven hours of waiting. When I got on the plane and we are ready to take off, we had to wait sitting for another hour and a half because the plane had to much cargo and they needed to take some out. I had people waiting for me and when I arrived i had to get to my final destination on my own.

Finally we arrived in San Juan Puerto Rico, my beautiful island. When I picked up my luggage, I found out that my brand new luggage was broken on the front pocket and missing a wheel. American Airlines broke my brand new luggage!

I’m attaching photos of my luggage.

-Submitted by Mgbebita