US Airways (All About Money)
August 19, 2008 · Print This Article
On July 31st my wife had brain surgery in Santa Monica Ca. We flew Us Airways from Kansas City, Mo to the surgery center. We were scheduled to come back to KC on 8-6-08 but the doctor wanted to keep her hospitalized for at least a couple more days. I called Us Airways to try and reschedule the flight and they told me that they do not honor medical request. I then talked to the hospital case worker and she then called them and told them the situation and they told her the same thing. They told me that they could reschedule the flight but it would cost $1100.00 to do so. We paid that for our round trip tickets. That was just for two one way tickets back to Kansas City. We were outraged. The case worker at the hospital said that this was a first, usually airlines honor medical request such as this one especially to this extinct (BRAIN SURGERY). There was also a letter from the doctor stating my wife’s particulars but it meant nothing to the airline. I will NEVER fly this airline again and I will make sure every one I know NEVER flies this airline. This airline is all about money they don’t care about the people that patronize them. On the flight I asked to purchase a bag of potatoe chips for my wife just so she would have something to snack on while being on all of the medication and I was denied. They told me that potato chips were only for 1st class. They then came back and tried to get me to buy a snack box for $5.00 which really was not worth it. All she wanted was a bag of potato chips and they wouldn’t even let me buy a bag! This was our first time flying Us Airways and since this is how they treat their customers we will never use them again. I hope people read our story never use this airline. THEY ARE ALL ABOUT MONEY NOT THE CUSTOMER!
-Submitted by Kingyon
photo credit: Cubbie_n_Vegas
Okay folks, we now need to take action against the crap service, over charging, lazy, rude employees, crowded planes and flight changes caused by the carriers…ENOUGH IS ENOUGH!
When an airline changes your scheduled departure, cancels your flight or messes up your schedule with mechanical problems, late departures, flight crews not showing up…THEY NEED TO PAY!
Every change we make on our tickets cost anywhere from 100 to 150 dollars and the airlines need to start compensating each passenger that THEY effect with their changes!
Over the last couple of months I have had 4 airline initiated changes and cancellations and none due to weather or air traffic control…I asked each time for a change fee and only once did I get the equivalent (in travel coupon) from Delta…the rest of the airlines (USAIRWAYS BEING THE RUDEST ON THE PLANET) basically told me to go fly a kite… this is my kite…START ASKING FOR RESTITUTION!