June 12, 2008 ·
My name is Patrick Jack. I have worked as a skycap at San Francisco International Airport for nearly 18 years, providing service for American Airlines. I love working with the public. I work hard to provide a decent life for me and my wife. But it’s hard when the cost of rent, gas, and food keeps going up. My wife has breast cancer and I pay close to $400 a month for her healthcare costs. It has...
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1. Hawaiian Airlines (92.2%)
2. Pinnacle Airlines (80.5%)
3. SkywestAirways (77.9%)
1. American Airlines (68.8%)
2. United Airlines (59.3%)
3. Comair (63.4%)
1. United Airlines*
2. US Airways
3. Delta Air Lines
*ranking based on the rate of complaints per 100,000 passengers