May 18, 2008 · 5 Comments
The Aviation Consumer Protection Division of the Department of Transportation reported an alarming number of disability-related complaints received by American Airlines in 2006....
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The Air Carrier Access Act prohibits discrimination in air travel against travelers with physical or mental disabilities. Click HERE for more information.
The Department of Transportation's Aviation Consumer Protection Division has a hotline for passengers with disabilities and investigates formal complaints regarding accessibility during air travel. For more information, click HERE.
Formal complaints can be filed in a letter or the DOT's disability complaint form, and can be filed electronically or on the DOT's website.
Click HERE to download the DOT's disability complaint form.
Click HERE to file a formal complaint on the Aviation Consumer Protection Division's website.
Share your flying experience with other passengers and passengers with disabilities. Email your story to story@howwasyourflight.com, and we will post it on our website.
(Please include specific information about your flight, such as airlines, date, flight number, and to/from cities.)
1. Hawaiian Airlines (92.2%)
2. Pinnacle Airlines (80.5%)
3. SkywestAirways (77.9%)
1. American Airlines (68.8%)
2. United Airlines (59.3%)
3. Comair (63.4%)
1. United Airlines*
2. US Airways
3. Delta Air Lines
*ranking based on the rate of complaints per 100,000 passengers