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Stranded on Tarmac (Delta Flight 4)

August 19, 2008 ·  

Delta Flight 4 from LHR to JFK departing at 8:45 GMT arrived into JFK on 8/2 at 3:30. Below is the letter I wrote to Delta about the ordeal and their abysmal reply. ———————— August 3, 2008 Dear Delta, Cannot tell you how disappointed I am with the way flight 4 on August 1 (moving to include August 2nd) has been mismanaged. Since we made the news, you may have heard about the 24 hour journey between LHR and JFK with an uninterrupted 20 hours of aircraft confinement at one...

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Special Editorial

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Customer Satisfaction & Employee Satisfaction: Do they Go Hand in Hand with a Profitable Airline?

Is it really the high cost of fuel that is forcing the changes we’re seeing in the airline business today? Or is it something more fundamental? Something so basic most of us...

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