Most Consumer Complaints
May 15, 2008 · Print This Article
1. United Airlines*
2. US Airways
3. Delta Air Lines
4. Comair
5. American Airlines
6. Mesa Airlines
7. Continental Airlines
8. Frontier Airlines
9. AirTran Airways
10. Northwest Airlines
11. Hawaiian Airlines
12. Pinnacle Airlines
13. JetBlue Airways
14. Alaska Airlines
15. American Eagle Airlines
16. Atlantic Southeast Airlines
17. ExpressJet Airlines
18. Skywest Airlines
19. Southwest Airlines
*ranking based on the rate of complaints per 100,000 passengers
(Source: Department of Transportation, Air Travel Consumer Report for June 2008)
My complaint is about the way that Delta has abused the “fuel surcharge.” Our church group booked a group fare in March for $446. The final payment and names did not have to be added until September 3. I was well aware that surcharges could be added. However, when I went to inquire as to what the curent charge for the tickets was, I was told that they had added over $330 in surcharges, effectively doubling the ticket price. I was expecting an increase, but nothing nearly so exhorbitant as that. There was no communication whatsoever from the airline concerning the possibility if that kind of increase. As a matter of fact, there was no comminication at all. As I told them, they may as well have told us, ” We will hold 14 seats for you, and when you are ready to book, wwe will tell you the price.” I understand the difficulties that the airlines are facing, but it is not right to have a few passengers have to pay for the fuel for the rest of the passnegers that are booked. As a matter of fact, Delta is running an online price fo $560 presently for the exact same ticket. Yet, they want us to pay $760 while offering some passenger $200 less. If the surcharge is to help pay for the fuel, then why are passengers allowed to book after us, and get a $200 break? Shouldn’t they also be paying for the fuel? I am also aware that this will get us nowhere, but something should be done to prevent the airlines from charging something just because they can.
Hi
Today I received a call from my daughter. She is stuck at JFK do to DELTA AIRLINES incompetence. She was headed from Boston to Dulles. She has been in NYC for more than 24 hours. As usual Delta has used every excuse in the book, but she is still there at JFK frustrated and fatigued. To make matters worse they refuse to return herb luggage. Her departure from Boston was at 8AM on 8/10/08 it is now past 9 pm on 8/11/08. She is a world traveler with frequent trips to Europe and Africa. She will never deal with DELTA again; neither should you if you have any other options.
my husband and i flewfrom seattle to cinnanti on the red eye left seattle on aug 8th at 12:3o am arriving in cincinnati at 7:30 am on aug 9th. we had a connection to lexington ky.when we got off theshuttle bus we were to be met with wheel chairs.noone was there to meet us i finally asked one of your employees about getting us wheelchairs and he said its just a short walk to the gate. my husband is 83 and i’m 8o.it was a horror walking after not sleeping all nite.i always thought delta wemt out of there way to help seniors. hoping to hear from you. as our tickets had wheelchair requested.
I paid for a trip from Houston to Montreal on NWA but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was never able to use the credit, so I asked for a refund again. It was denied. I appealed. The appeal was denied. I offered a compromise. The compromise was rejected. The basis for the denial was that the credit had to be exercised within a prescribed time period or was lost. The bottom line is that NWA took nearly $1000 of my money against my will and returned nothing for it. There is no other way to describe this other than stealing. I don’t know whether this was legal or not, but I can tell you with conviction that it is unethical. Think twice before conducting business with NWA.
September 28, 2008
We (husband, daughter & I ) went to Disney World in Florida, September 14 through 21st. 2008. Our daughter (32 years old) has cerebral palsy and is on a wheelchair. She needs assistance for everything. The flight attendants, as well as the attendants at the checkout were wonderful and very helpful with our daughter. We received fantastic help from San Antonio to Atlanta; from Atlanta to Florida and back home from Florida to Atlanta. The people at the gates all approached us as soon as they saw us. They made sure my daughter was taken care of right away. Our worst and only bad experience was in Atlanta to San Antonio (gate 32). The two ladies there were very rude and disrespectful (two black ladies, one with dark hair and the other with very short to the scalp blonde hair). My son, who also went with his family was there to help put his sister on board, but these ladies purposely made them wait till everybody else was on board. They said that they were waiting for someone to come and take her down to the airplane, but forgot to tell them that she was already on her own wheelchair. The person who came to wheel her down said he was having a problem finding a wheelchair (which we didn’t need). This was poor communication on their part. We definitely feel that these two ladies need to be reprimanded and be aware of other peoples needs. There was no need for this to happen. My daughter still can’t seem to forget this and it has really bothered her, since she never experienced this at other gates!!!
James & Olga Bliss
My daughter Christina Davison and I were booked on a Delta Flight out of Jacksonville, Florida on Sunday, March 1 at 9:20 AM. On Saturday night, February 28, we tried to check in and pay for our bag for the flight and it showed that our flight was cancelled. No one had e-mailed or called us to let us know our flight for the next morning was cancelled. After contacting Delta Airlines, we were told the only flight the next day was at 5:40 AM, Flight #1517. We then had to get up at 3:00 AM to get to the airport. We arrived and checked in. We boarded our flight and was told after being on board for about a half hour that we would not be taking off until after 6 AM because we were waiting for other people to board that their flights had been changed. We only had a 40 minute layover in Atlanta before our next flight #5955. I asked a stewardess about the wait and told her that we would miss our connecting flight, she smarted off to me and said “You didn’t want to get home anyway, did you? Our plane was schedule to leave at 7:30 from Atlanta and we arrived at 7:30 AM. They did not wait for us on our connecting flight, so we missed or flight. After being told that we had to stand in line to be rescheduled. I was put on another flight at 9:30 AM (Flight #5981) to Chicago Midway. My daughter, who is pregnant and not feeling well was put on Standby. I had to fly without her and was very upset about leaving her. She did not make it home to Chicago until 9 PM. We are very dissatisfied with Delta. With just the prediction of ice and snow and cancelling the flights prior to the bad weather caused everyone to be inconvenienced greatly. We were very upset that Delta waited for passengers at the Jacksonville Airport, but Delta’s Shuttle America did not wait in Atlanta for those passengers that were scheduled on that flight. We will never deal with Delta again for any travel. I think we should both receive a refund for these tickets for the inconvenience and upset.
Unbelievably crappy customer service from Delta. They have this really absurd policy where customers with tickets can’t stand by for earlier flights – you are forced to pay to change your ticket. What’s up with that? Instead of having a happy customer, they have a pissed off customer waiting at the airport instead of sitting in a seat that otherwise would go empty. This policy is insane, creates many unhappy customers, and is the most ridiculous thing I have ever heard of. I will never fly Delta again.
people just complain about everything