Most Consumer Complaints
May 15, 2008 · Print This Article
1. United Airlines*
2. US Airways
3. Delta Air Lines
4. Comair
5. American Airlines
6. Mesa Airlines
7. Continental Airlines
8. Frontier Airlines
9. AirTran Airways
10. Northwest Airlines
11. Hawaiian Airlines
12. Pinnacle Airlines
13. JetBlue Airways
14. Alaska Airlines
15. American Eagle Airlines
16. Atlantic Southeast Airlines
17. ExpressJet Airlines
18. Skywest Airlines
19. Southwest Airlines
*ranking based on the rate of complaints per 100,000 passengers
(Source: Department of Transportation, Air Travel Consumer Report for June 2008)
My complaint is about the way that Delta has abused the “fuel surcharge.” Our church group booked a group fare in March for $446. The final payment and names did not have to be added until September 3. I was well aware that surcharges could be added. However, when I went to inquire as to what the curent charge for the tickets was, I was told that they had added over $330 in surcharges, effectively doubling the ticket price. I was expecting an increase, but nothing nearly so exhorbitant as that. There was no communication whatsoever from the airline concerning the possibility if that kind of increase. As a matter of fact, there was no comminication at all. As I told them, they may as well have told us, ” We will hold 14 seats for you, and when you are ready to book, wwe will tell you the price.” I understand the difficulties that the airlines are facing, but it is not right to have a few passengers have to pay for the fuel for the rest of the passnegers that are booked. As a matter of fact, Delta is running an online price fo $560 presently for the exact same ticket. Yet, they want us to pay $760 while offering some passenger $200 less. If the surcharge is to help pay for the fuel, then why are passengers allowed to book after us, and get a $200 break? Shouldn’t they also be paying for the fuel? I am also aware that this will get us nowhere, but something should be done to prevent the airlines from charging something just because they can.
Hi
Today I received a call from my daughter. She is stuck at JFK do to DELTA AIRLINES incompetence. She was headed from Boston to Dulles. She has been in NYC for more than 24 hours. As usual Delta has used every excuse in the book, but she is still there at JFK frustrated and fatigued. To make matters worse they refuse to return herb luggage. Her departure from Boston was at 8AM on 8/10/08 it is now past 9 pm on 8/11/08. She is a world traveler with frequent trips to Europe and Africa. She will never deal with DELTA again; neither should you if you have any other options.
my husband and i flewfrom seattle to cinnanti on the red eye left seattle on aug 8th at 12:3o am arriving in cincinnati at 7:30 am on aug 9th. we had a connection to lexington ky.when we got off theshuttle bus we were to be met with wheel chairs.noone was there to meet us i finally asked one of your employees about getting us wheelchairs and he said its just a short walk to the gate. my husband is 83 and i’m 8o.it was a horror walking after not sleeping all nite.i always thought delta wemt out of there way to help seniors. hoping to hear from you. as our tickets had wheelchair requested.
I paid for a trip from Houston to Montreal on NWA but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was never able to use the credit, so I asked for a refund again. It was denied. I appealed. The appeal was denied. I offered a compromise. The compromise was rejected. The basis for the denial was that the credit had to be exercised within a prescribed time period or was lost. The bottom line is that NWA took nearly $1000 of my money against my will and returned nothing for it. There is no other way to describe this other than stealing. I don’t know whether this was legal or not, but I can tell you with conviction that it is unethical. Think twice before conducting business with NWA.